Customer context: An agent is experiencing an error "There were errors, please check highlighted fields" when trying to save changes to their profile in LiveAgent.
Customer: Why can't I save changes to my profile in LiveAgent?
Answer: The error "There were errors, please check highlighted fields" usually occurs due to an empty mandatory field in one of the profile sections. Check all sections of your profile, especially the Calls section, and ensure that there are no empty mandatory fields. Once all mandatory fields are filled, you should be able to save your changes successfully.