Customer context: The customer is receiving multiple phishing emails from the same email address and wants to create a rule to send them to spam.
Customer: Is there a way to create a rule to send all those phishing emails from that address to spam?
Answer: Yes, you can create a rule in LiveAgent to filter those emails. Go to Configuration - Automation - Rules - Create, and set the rule to "Apply when" ticket created from email and if > And all these conditions are met > email from > contains > add specific email from which you receive these tickets. "Perform action" > mark as spam. For more documentation details, you can check this article about rules: https://support.liveagent.com/038465-Rules---Predefined-actions.