Customer context: A customer who wants to understand how updates work in LiveAgent and whether they need to take any action for them.
Customer: How do updates work in LiveAgent? Is there anything we need to do?
Answer: No, you don't need to do anything on your side. Our system performs mass updates to ensure that all our users receive the latest features and improvements. These updates are automatically scheduled and executed when no agents are logged in to minimize any disruption to your support operations.