Customer context: The customer is using LiveAgent helpdesk software and wants to set up Service Level Agreements (SLAs).
Customer: Can I set up Service Level Agreements (SLA) in LiveAgent?
Answer: Yes, you can set up SLAs in LiveAgent. To do this, navigate to Configuration > Automation > SLA > Create. For more information on setting up SLA rules, visit https://support.liveagent.com/304582-Service-Level-Agreement-SLA