Customer context: The customer's account is currently on the legacy subscription plan and wants to know what it means for their account.
Customer: What does being on the legacy subscription plan mean for my account?
Answer: Being on a legacy plan means that you're subscribed to an older LiveAgent pricing plan. Although not required, it is recommended to switch to a new plan, as legacy plans will not receive new feature updates. New plans offer additional features like WhatsApp integration and annual billing options. You can check LiveAgent's current pricing at www.liveagent.com/pricing/.