New Montana theme in LiveAgent is coming with it's own header and footer. This header and footer can be customized directly in your LiveAgent agent panel > Customer portal > Settings > Customize design > Design > Own HTML
Video Guide:
This is the original header code:
<nav class="navbar">
<div class="container">
<a class="navbar-brand KBLogo" href="/"></a>
<input class="menu-btn" type="checkbox" id="menu-btn">
<label class="menu-icon" for="menu-btn"><span class="navicon"></span></label>
<div id="navbar" class="navbar-collapse collapse">
<ul id="menu-header-menu" class="nav navbar-nav">
<li id="menu-item-mytickets" class="menu-item"><a href="{'my_tickets'|module_url}#My-Tickets"><span class="glyphicon glyphicon-envelope" aria-hidden="true"></span> ##My tickets##</a></li>
{if ($submitTicketEnabled)}
<li id="menu-item-submitticket" class="menu-item"><a href="{'submit_ticket'|module_url}"><span class="glyphicon glyphicon-edit" aria-hidden="true"></span> ##Submit ticket##</a></li>
{/if}
{if ($userLogged)}
<li id="menu-item-user" class="menu-item">
<a id="editProfileButton" href="{'profile'|module_url}">
<div class="Avatar">
<img id="loggedUserAvatar" height="33" width="33" src=" {$avatarUrl}" class="UserAvatar" title="##Avatar image##"
alt="##Avatar image##" onerror='this.style.display="none"'/>
</div>
{$name}
</a>
</li>
<li id="menu-item-logout" class="menu-item"><a href="{'logout'|action_url}"><span class="glyphicon glyphicon-off" aria-hidden="true"></span> ##Logout##</a></li>
{else}
<li id="menu-item-login" class="menu-item"><a href="{'login'|module_url}"><span class="glyphicon glyphicon-off" aria-hidden="true"></span> ##Login##</a></li>
{/if}
</ul>
</div>
</div>
</nav>
This is the original footer code:
<div class="footer-links">
<div class="container">
<div class="row">
<div class="col-md-3 col-sm-6">
<div class="product-desc">
<h5>Powered by...</h5>
<p>LiveAgent is an integrated <a href="https://www.liveagent.com">customer support software</a>, <a href="https://www.liveagent.com/tour/ticket-processing-distribution/">ticketing system</a>, <a href=https://www.liveagent.com/tour/live-chat-software/">live chat</a>, <a href="https://www.liveagent.com/features/facebook/">social helpdesk</a> and <a href="https://www.liveagent.com/features/call-center/">voice helpdesk</a>. You name it, it's there. Based in cloud and accessible from everywhere, with SSL safety.</p>
</div>
</div>
<div class="col-md-3 col-sm-6">
<div class="product-links">
<h5>LiveAgent</h5>
<ul>
<li><a href="https://www.liveagent.com/pricing/" title="Subscription plans from $19/month. Downlodable licences(one-time-fee) from $99. 14-day free trial. 30-day money back guarantee.">Pricing</a></li>
<li><a href="https://www.liveagent.com/testimonials/" title="Web-based multichannel help desk software which integrates all channels(Email, Voice, Chat, Facebook and Twitter) into 1 interface. 14-day free trial">Testimonials</a></li>
<li><a href="https://www.liveagent.com/use-cases/" title="Use Cases">Use Cases</a></li>
<li><a href="https://www.liveagent.com/integrations-and-plugins/" title="Maximize the value of your existing help desk and extend customer satisfaction with LiveAgent's range of integrations, plugins and apps.">Integrations and Plugins</a></li>
<li><a href="https://www.liveagent.com/live-agent-alternatives/" title="Live Agent alternatives">Comparisons</a></li>
</ul>
</div>
</div>
<div class="col-md-3 col-sm-6">
<div class="product-links">
<h5>Tour</h5>
<ul>
<li><a href="https://www.liveagent.com/tour/universal-inbox/" title="Live chat software with integrated VoIP, live visitors monitoring and automatic chat invitations. Turn visitors into customers. From $29/month.">Helpdesk</a></li>
<li><a href="https://www.liveagent.com/tour/live-chat-software/" title="Live chat software with integrated VoIP, live visitors monitoring and automatic chat invitations. Turn visitors into customers. From $29/month.">Live Chat Software</a></li>
<li><a href="https://www.liveagent.com/tour/customer-portal/" title="Web-based multichannel help desk software which integrates all channels(Email, Voice, Chat, Facebook and Twitter) into 1 interface. 14-day free trial">Customer Portal</a></li>
<li><a href="https://www.liveagent.com/tour/facebook/" title="Web-based multichannel help desk software which integrates all channels(Email, Voice, Chat, Facebook and Twitter) into 1 interface. 14-day free trial">Facebook</a></li>
<li><a href="https://www.liveagent.com/tour/twitter/" title="Web-based multichannel help desk software which integrates all channels(Email, Voice, Chat, Facebook and Twitter) into 1 interface. 14-day free trial">Twitter</a></li>
</ul>
</div>
</div>
<div class="col-md-3 col-sm-6">
{$mostPopularArticlesBox}
</div>
</div>
</div>
</div>
<div class="footer-container">
<div class="container">
<div class="AppBrandProductWidget" style="display:inline-block; vertical-align:middle; line-height:16px; height:16px; white-space:nowrap;"><a class="AppBrandProductLink" target="_blank" href="https://www.liveagent.com?utm_source=textlink&utm_medium=link&utm_campaign=branding" title="Helpdesk software by LiveAgent" style="line-height:16px; vertical-align:middle; font-family:Arial,Verdana,san-serif; font-size:11px; font-weight:normal; text-decoration:none; color:inherit"><span class="AppBrandProductLabel">Helpdesk software by</span> <object style="display:inline-block; opacity:0.7; line-height:16px; width:16px; height:16px; vertical-align:top;"><svg version="1.1" id="Layer_1" xmlns="https://www.w3.org/2000/svg" xmlns:xlink="https://www.w3.org/1999/xlink" x="0px" y="0px" width="16px" height="16px" viewBox="0 -9 16 16" enable-background="new 0 -9 16 16" xml:space="preserve"><g><path d="M2.445-0.419c0-0.487,0.248-1.564,1.167-1.564c0.772,0,1.158,0.506,1.158,1.519c0,1.093-0.386,1.64-1.158,1.64 C2.833,1.174,2.445,0.644,2.445-0.419z M8.414,4.338C7.496,5.432,6.44,6.669,5.083,6.667c0.513-0.71,0.872-1.568,1.141-2.455 c-3.305-0.524-5.765-2.51-5.765-4.881c0-1.152,0.813-3.455,3.462-3.455c2.167,0,3.718,1.729,3.718,3.697 c0,1.506-0.705,2.045-1.106,2.045c-0.467,0-0.7-0.336-0.7-1.008v-3.458H4.831v0.309C4.534-2.82,4.128-2.96,3.612-2.96 c-1.921,0-2.235,1.927-2.235,2.541c0,0.826,0.431,2.571,2.235,2.571c0.587,0,1.066-0.201,1.438-0.602 c0.306,0.688,0.8,1.03,1.483,1.03c0.849,0,2.069-0.714,2.069-3.007c0-3.368-3.049-4.702-4.082-4.702 c5.584-1.76,10.939,1.016,10.939,4.459C15.459,2,12.344,4.181,8.414,4.338z"/></g></svg></object><b class='AppBrandProductName'>LiveAgent</b></a> </div>
</div>
</div>