How to add custom ticket filter to your customer portal
This article explains how to define a custom ticket filter that will allow your customers to filter their tickets when they are viewing them in your Customer portal->My Tickets tab.
In the example below we use multiple conditions for filtering(text search, filter by ticket status, filter by ticket public tags, filter based on ticket creation date, ticket resolved date and ticket changed date). You don't need to use all of these filters if you don't want to, but you will need to adjust the ex...