Customer portal

How to add quick language switcher to the customer portal

Quick Navigation - Language switcher for the customer portal (#switcher) - Add a language switcher to the Material theme (#material) - Add a language switcher to the Montana theme (#montana) - Adding more options to the switcher (#more) By default, the customer portal's language cannot be chosen by the visitor. The customer portal is displayed in the preferred language for displaying websites configured in the visitor's browser, provided it is an active language in LiveAge...

How to make your knowledge base to be "searchable" on google

You can use the XML code generated by your LiveAgent knowledgebase through URL related to your sitemap script https://URL_TO_LIVEAGENT/sitemap.php (https://lifetein.com/chat/sitemap.php) Example of XML code ------------------------- ------------------------- Add that XML code into the google webmaster (don't forget to open an account in case you don't have one already) > https://www.google.com/webmasters/ Short guide how to do that: Before Google Sites will generate a ...

How to remove the Login, My tickets links and Register option from the customer portal menu?

In certain instances, LiveAgent owners may prefer to prevent customers from accessing their tickets through the customer portal section. Consequently, they are seeking a solution to hide the "Login" and "My tickets" menus from the customer portal. To accomplish this, you can utilize the following CSS code within your LiveAgent admin panel: Customer portal -> Settings -> Customize design -> Design -> Custom CSS section. .MenuLinkI, .MenuLinkT { display:none; } .montana #menu-item-...

How to create your own theme and change the icons of knowledgebase categories?

The very first step is to create your own theme which happens by creating an exact copy of the existing theme. Why is it necessary? Because during each update of LiveAgent the default theme files are overwritten. Creating your own theme WARNING: This customization is only possible for standalone installations of LiveAgent. If you should ever want to migrate to our cloud these customizations would be lost. Instead try to customize using the default options for adding custom header, footer...

How to add custom ticket filter to your customer portal

This article explains how to define a custom ticket filter that will allow your customers to filter their tickets when they are viewing them in your Customer portal->My Tickets tab. In the example below we use multiple conditions for filtering(text search, filter by ticket status, filter by ticket public tags, filter based on ticket creation date, ticket resolved date and ticket changed date). You don't need to use all of these filters if you don't want to, but you will need to adjust the ex...

How to automatically set a message into submit ticket form on customer portal from URL parameter

If you want to pre-fill name, email and even message on your 'submit ticket' form on customer portal, you can use a link like this >>> https://ACCOUNT.ladesk.com/submit_ticket?name=Customer&email=customer@email.com&message=Example%20text Name and email work by default, but message field does not. So, if you really need to pre-fill also message from some reason, you can make a workaround and use JavaScript code inserted in customer portal which set also a message from URL. In agen...

How to integrate chat button into customer portal

If you want to display a chat button in your customer portal, follow these steps: Create a chat button and copy its integration code To create a chat button please follow this (https://support.liveagent.com/373207-Live-chat---Creating-chat-buttons) guide. Once you create a chat button, LiveAgent generates a chat button code (see Step 10 of the guide mentioned above). Copy the code, so you can use it in the next step. Insert the chat button code into customer portal In the agent pane...

How to change customer portal header and footer in Montana theme

New Montana theme in LiveAgent is coming with it's own header and footer. This header and footer can be customized directly in your LiveAgent agent panel > Customer portal > Settings > Customize design > Design > Own HTML Video Guide: You can replace our default header and footer with your own custom HTML codes. Feel free to use our default header and footer codes below as inspiration. This is the original header code: <nav class="navbar"> <div class="c...

How to change customer portal article title color

Time to time, customers wish to change the color of an articles in their LiveAgent Customer Portal (https://www.liveagent.com/features/customer-portal/) with a custom color. This is a very easy task - please find the instructions below: Please navigate into the Customer portal > Settings > Customize design > Design > Custom css Here you can use following css code which will replace the color of an article title. The change is specific per the customer portal theme which you are g...

How to use Colorbox (a lightbox plugin) in Customer portal Knowledge Base

If you are adding larger pictures to your knowledgebase articles you might want to have a way to open them in full on click so the customer can see the details of the picture. This can be achieved with a modal image gallery, a.k.a a lightbox. In our example we are using the Colorbox plugin (https://www.jacklmoore.com/colorbox/) to implement a lightbox functionality. To do this you need to navigate in your LiveAgent admin panel into Customer portal > Settings > Customize Design > Tracki...

Display contact widget only for customers logged in the customer portal

Some of our customers wish to display a live chat button or other contact widget in the Customer Portal (https://www.liveagent.com/features/customer-portal/) only to customers that are logged in to the customer portal. Please find the instructions below. First of all, you need to prepare the first part of the code which we will be using to check if the customer is logged in. We will be checking that via variable {$userLogged} saved in the parameter userLogged. Please navigate into the Custom...