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LiveAgent currently supports 43 languages. If the panel is not available in your preferred language, you can contribute to new translations of LiveAgent through the Crowdin platform. Customers who provide translation services for LiveAgent may be eligible for proper compensation in the form of account credit. To learn more about contributing to new translations, please read this article.

Languages and custom translations can be managed from Configuration > System > Languages.

Selecting the language of the customer portal & my LiveAgent panel

By default, the customer portal's language cannot be chosen by the visitor. The customer portal is displayed in the language set up as the preferred language for displaying websites in the visitor's browser, provided it is an active language in LiveAgent.

If none of the visitor's preferred languages for displaying websites is active or available in LiveAgent, the customer portal will be displayed in the default language instead.

Alternatively, there is also a way to forcibly change the language of the portal by adjusting the URL with language codes, based on which it is possible to develop a quick language switcher that can be added to the header of your customer portal. For more information, check this article.

The language of the agent panel can be chosen by each agent on the login screen, or changed in the Settings section of their profile. If there is only 1 language active, the option to choose a language will not be displayed.

Activating/deactivating languages

In LiveAgent, you can choose which languages will be available for the panel and customer portal. To activate or deactivate a language, click on the toggle switch button in the Actions column.

Setting the default language

The default language serves as the default language for the agent panel if an agent hasn't chosen his/her own language, and it is also used for the customer portal if none of the visitor's preferred languages for displaying websites is active or available. Only active languages can be set as default, and there can be only 1 default language. To set an active language as the default, click on the Set as default button (Hand pointer icon) in the Actions column.

Modifying a language

By clicking on the Edit button (Pencil icon) in the Actions column you can modify the language's metadata and translations of a language.

  • In the Language metadata section, you are able to change the date & time formats, numbers separators, and text direction for the selected language. For more information about this section and the proper date & time formats setup, please check this article.
  • The Translations section allows you to view and edit all language translations available for your selected language. Please check this article for a comprehensive guide on creating new or editing existing language translations.

Deleting custom language translations

Although there might be a Delete button available for any language in the Actions column, this option does not delete the entire language but only its custom translations all at once. If the language translations haven't been modified, the button won't be visible. Specific language custom translations can be also deleted individually from the Translations section in the language's settings.