LiveAgent date and time format

Each language can have its own date & time format setting, which is used to display date and time in lists of tickets, reports, and so on.

You can change the date & time format for a given language in the Edit language window, in its Language metadata tab.
 

The pattern in Date format and Time format fields can be changed to show date/time in a different format.
 

Pattern

 
Symbol Meaning Presentation Example
G era designator Text AD
y year Number 1996
M month in year Text or Number July (or) 07
d day in month Number 10
h hour in am/pm (1-12) Number 12
H hour in day (0-23) Number 0
m minute in hour Number 30
s second in minute Number 55
S fractional second Number 978
E day of week Text Tuesday
a am/pm marker Text PM
k hour in day (1-24) Number 24
K our in am/pm (0-11) Number 0
z time zone Text Pacific Standard
Z time zone (RFC 822) Number -0800
v time zone (generic) Text Pacific Time
' escape for text Delimiter 'Date='
'' single quote Literal 'o''clock'

The number of pattern letters influences the format, as follows:
Text
if 4 or more, then use the full form; if less than 4, use short or abbreviated form if it exists (e.g., "EEEE" produces "Monday", "EEE" produces "Mon")

Number
the minimum number of digits. Shorter numbers are zero-padded to this amount (e.g. if "m" produces "6", "mm" produces "06"). The year is handled specially; that is, if the count of 'y' is 2, the Year will be truncated to 2 digits. (e.g., if "yyyy" produces "1997", "yy" produces "97".) Unlike other fields, fractional seconds are padded on the right with zero.

Text or Number
3 or more, use text, otherwise, use number. (e.g. "M" produces "1", "MM" produces "01", "MMM" produces "Jan", and "MMMM" produces "January".

Any characters in the pattern that are not in the ranges of ['a'..'z'] and ['A'..'Z'] will be treated as quoted text. For instance, characters like ':', '.', ' ' (space), '#' and '@' will appear in the resulting time text even they are not embraced within single quotes.

Examples
Pattern Formatted Text
"yyyy.MM.dd G 'at' HH:mm:ss vvvv" 1996.07.10 AD at 15:08:56 Pacific Time
"EEE, MMM d, ''yy" Wed, July 10, '96
"h:mm a" 12:08 PM
"hh 'o''clock' a, zzzz" 12 o'clock PM, Pacific Daylight Time
"K:mm a, vvv" 0:00 PM, PT
"yyyyy.MMMMM.dd GGG hh:mm aaa" 01996.July.10 AD 12:08 PM
 
 
Notice, that patterns are case sensitive!

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