Customer context: A customer wants to know if they can reply to WhatsApp tickets anytime they want.
Customer: Can I reply to WhatsApp tickets anytime I want?
Answer: No, due to the WhatsApp policy, you can freely reply to customer's messages within a 24-hour limit. After this limit or when starting a new conversation, you can only use WhatsApp message templates. Check our WhatsApp knowledge base category to find out how to create and use WhatsApp message templates: https://support.liveagent.com/177664-WhatsApp.