Customer context: The customer has followed the provided guides to integrate Twitter with their LiveAgent account correctly. However, they are encountering an issue where no Tweets or comments are fetched from the integration.
Customer: Why is the Twitter integration not fetching Tweets & comments?
Answer: If you've integrated your Twitter app & account to your LiveAgent account correctly but the integration isn't fetching any Tweets or comments, the likely issue is that your Twitter developer account is on a free plan. The free plan doesn't include access to the 'Search Tweets' feature, hence, you can't fetch Tweets & comments. You should consider upgrading your account to at least the Basic plan. More details about the Twitter integration can be found here: https://support.liveagent.com/869419-Integrating-Twitter-application-with-LiveAgent and https://support.liveagent.com/645001-Integrating-Twitter-account-with-LiveAgent