Customer context: A customer has a new Instagram page connected to a Facebook page that is already connected to their LiveAgent account.
Customer: How can I connect a new Instagram page, connected to a Facebook page that is already connected to my LiveAgent account?
Answer: To connect your new Instagram page, you need to delete your connected Facebook page and re-connect it again. The system will recognize the connected Instagram page and offer you to connect both Facebook and Instagram pages at once. Follow this guide for detailed instructions: https://support.liveagent.com/984773-Instagram-integration-for-cloud-hosted-accounts. Remember, the Instagram page must be connected to a Facebook page, as a separate Instagram page cannot be connected.