Customer context: The customer wants to know if LiveAgent uses approved encryption protocols and algorithms to protect their data.
Customer: Does LiveAgent use approved encryption protocols and algorithms?
Answer: Infrastructure layer: All data is protected using TLS 1.2 in transit between the client and our load balancers, database backups are encrypted at rest.
In general, the data in the database is not encrypted, however, passwords and other critical credentials to third-party systems are encrypted.