Does LiveAgent have HIPAA compliance?

Customer context: A customer is inquiring about the HIPAA compliance of LiveAgent software.

Customer: Does LiveAgent have HIPAA compliance?

Answer: LiveAgent itself is not inherently HIPAA-compliant. However, it can be configured to align with HIPAA requirements through specific configurations to handle patient data securely. This includes steps like implementing SSL certificates, enforcing 2FA for agents, applying IP restrictions for agent login, avoiding email forwarding, managing API keys responsibly, enabling authentication for 'My Tickets,' and ensuring secure use of mobile apps.
While LiveAgent doesn't hold official HIPAA certification due to legal complexities and potential risks, it's crucial to carefully consider patient data handling. Learn more about LiveAgent's security measures at