Customer context: The customer wants to know if LiveAgent provides data backup or archiving services as part of their standard service offering to protect against data loss or corruption.
Customer: Do you provide data backup or archiving services as part of your standard service offering?
Answer: Yes, LiveAgent provides data backup services as part of their standard service offering. The database is replicated live on triplets, and periodical database backups are done daily, approximately between 4-5 AM CET. These daily backups are kept for a minimum of 15 days. The actual tickets are archived for a lifetime.