Customer context: A customer is looking for a way to secure their correspondence using an S/MIME certificate in Live Agent.
Customer: Can I use the S/MIME certificate to sign messages in LiveAgent?
Answer: Currently, LiveAgent does not support the use of S/MIME certificates for signing messages. However, this feature has been noted as a possible improvement for future updates. You can stay updated on new features and improvements through LiveAgent's changelog page: changelog.liveagent.com