Customer context: The customer is a business owner who uses LiveAgent. They have concerns about data privacy and want to protect sensitive information such as credit card details provided by their clients.
Customer: Can we somehow hide sensitive information like credit card numbers provided by our customers?
Answer: Yes, you can use our "Search & Replace" plugin for this. You can activate it under Configuration > System > Plugins. For more information about the plugin and its settings, visit https://support.liveagent.com/397021-Search--Replace.