Ping & Traceroute

If you are not able to perform the MTR test to debug your LiveAgent performance problems, even the Ping & Traceroute tests might help our team to investigate your issues. Still, the MTR test is always preferred and recommended to do.

Do not forget to replace MY_LA_ACCOUNT.ladesk.com with a real sub-domain name of your LiveAgent account, e.g. mycompany.ladesk.com.

Ping

First, you can make a ping to find out if there is a packet loss or not.

Linux and Mac users
Open your terminal and enter the following command:

ping -c100 MY_LA_ACCOUNT.ladesk.com

Windows users
Open your CMD and enter this command:

ping -n 100 MY_LA_ACCOUNT.ladesk.com

Result:

Traceroute

The next step would be to do a traceroute. Traceroute is a network diagnostic tool for displaying the route (path) and measuring transit delays of packets across an Internet Protocol (IP) network.

Linux and Mac users
Open your terminal and enter this command: