Performance

How to debug networking issues when LiveAgent panel is slow or not loading

Table of Content - [LiveAgent Status page (external page)](https://status.liveagent.com/) - [Offline/No internet connection and Invalid CSRF token errors (separate article)](../638018-OfflineNo-internet-connection-and-Invalid-CSRF-token-errors) - [Slow or not loading LiveAgent panel](#intro) - [Issues-related questions](#questions) - [MTR test & checking endpoints](#MTR) - [Steps for Windows users](#windows) - [Steps for Mac users](#mac) - [Steps for Linux users](#linux) - [Not working call ...

Offline/No internet connection and Invalid CSRF token errors

In terms of connectivity issues, there are 2 most common visible errors that indicate a problem with your internet connection, or with the connection between your endpoint and our servers. Offline/No internet connection error LiveAgent is able to detect the loss of your internet connection and notify you about it. When your internet connection is lost, the error messages "Offline" and "Trying to reconnect" are displayed at the bottom of your LiveAgent panel. You may notice that also the Tic...

Ping & Traceroute

If you are not able to perform the MTR test (../795802-How-to-debug-networking-issues-when-LiveAgent-panel-is-slow-or-not-loading#MTR) to debug your LiveAgent performance problems (../795802-How-to-debug-networking-issues-when-LiveAgent-panel-is-slow-or-not-loading), even the Ping & Traceroute tests (../179694-Ping--Traceroute) might help our team to investigate your issues. Still, the MTR test (../795802-How-to-debug-networking-issues-when-LiveAgent-panel-is-slow-or-not-loading#MTR) is always p...

How to debug networking issues when LiveAgent call center is not working

Quick navigation - [LiveAgent Status page (external page)](https://status.liveagent.com/) - [Offline/No internet connection and Invalid CSRF token errors (separate article)](../638018-OfflineNo-internet-connection-and-Invalid-CSRF-token-errors) - [Slow or not loading LiveAgent panel (separate article)](../795802-How-to-debug-networking-issues-when-LiveAgent-panel-is-slow-or-not-loading) - [Not working call center feature](#intro) - [Issue-related questions](#questions) - [MTR test](#MTR) - [L...
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