Performance

Why does the ticket reply template load slowly

If you are having issues with slow loading of tickets, or the reply editor template loads with a delay, you might need to change the amount of quoted text that you include in your answers. A solution to both of these issues is changing the number of how many recent messages are quoted. This can be configured in Configuration > Email > Customer templates separately for each template type and department. The reason for the slow loading is that even though the quoted text is not displayed a...

How to debug networking issues when LiveAgent panel is slow or not loading

Quick navigation - LiveAgent Status page (external page) (https://status.liveagent.com/) - Offline/No internet connection and Invalid CSRF token errors (separated article) (../638018-OfflineNo-internet-connection-and-Invalid-CSRF-token-errors) - Slow or not loading LiveAgent panel (#intro) - Issue-related questions (#questions) - MTR test (#MTR) - Linux users (#linux) - Mac users (#mac) - Windows users (#windows) - Not working call center feature (separated ar...

Offline/No internet connection and Invalid CSRF token errors

In terms of connectivity issues, there are 2 most common visible errors that indicate a problem with your internet connection, or with the connection between your endpoint and our servers. Offline/No internet connection error LiveAgent is able to detect the loss of your internet connection and notify you about it. When your internet connection is lost, the error messages "Offline" and "Trying to reconnect" are displayed at the bottom of your LiveAgent panel. You may notice that also the Tic...

Ping & Traceroute

If you are not able to perform the MTR test (../795802-How-to-debug-networking-issues-when-LiveAgent-panel-is-slow-or-not-loading#MTR) to debug your LiveAgent performance problems (../795802-How-to-debug-networking-issues-when-LiveAgent-panel-is-slow-or-not-loading), even the Ping & Traceroute tests (../179694-Ping--Traceroute) might help our team to investigate your issues. Still, the MTR test (../795802-How-to-debug-networking-issues-when-LiveAgent-panel-is-slow-or-not-loading#MTR) is always p...

How to debug networking issues when LiveAgent call center is not working

Quick navigation - LiveAgent Status page (external page) (https://status.liveagent.com/) - Offline/No internet connection and Invalid CSRF token errors (separated article) (../638018-OfflineNo-internet-connection-and-Invalid-CSRF-token-errors) - Slow or not loading LiveAgent panel (separated article) (../795802-How-to-debug-networking-issues-when-LiveAgent-panel-is-slow-or-not-loading) - Not working call center feature (#intro) - Issue-related questions (#questions) - MTR tes...