Instagram integration for cloud-hosted accounts

The Instagram integration is a simple way to connect any of your Instagram accounts that are linked to your Facebook pages with your LiveAgent admin panel. You must have a Facebook page to integrate Instagram. If you don't have your Instagram account connected with your Facebook Page yet, then we recommend following this tutorial.

You can connect any account that is connected to a Facebook page that you are an administrator of. 

First, you would need to activate the Instagram integration, which you can simply do by going to Configuration > System  > Plugins > Instagram integration.


Then in your LiveAgent account, navigate to Configuration > Facebook & Instagram > Accounts and click Connect Facebook page.

Then a "Log in with Facebook" window from Facebook will pop-up. Just click Continue as ...

Then you'll see ''LiveAgent would like to manage your Pages, publish as Pages you manage and access your Facebook page's messages.'' Please accept it by pressing OK.


Then you can choose from the list of your Facebook Pages with their Instagram account you are an admin of and choose what page you want to connect with certain permissions. You can choose from the following options for Instagram:

  • Fetch comments
  • Fetch mentions
This integration does not support direct messaging on Instagram due to the Facebook policy.

You can decide if you want to fetch only comments, fetch only mentions, or both.  You can also connect accounts one by one, or Connect All. For each account, you can also select a specific department where tickets will be created.

If you would have any issues with connecting your Instagram account to your LiveAgent account please do contact us via email or via chat on the right bottom side "Online help".

Video walkthrough: