Customers are often curious, how LiveAgent's data is backed up. In order to ensure maximum reliability and uptime, we provide a 2 level backup structure. All accounts hosted in LiveAgent's cloud are backed up this way.
2 Level Backup System
1st Level Backup - is done in realtime - data are replicated from master to two slave servers and in case master server dies, it is seamlesly switched to a backup server
2nd Level backup - is a periodical (daily) snapshot and we keep snapshot of each db for 15 days. Snapshots are kept in different datacenter (Amazon S3) than active backend (Linode) to make sure we will have access to the data even in case if the whole datacenter or provider will have downtime or loss of data.