Customer context: The customer is interested in understanding the AI-driven features available in LiveAgent's helpdesk software.
Customer: What AI-driven features does LiveAgent offer?
Answer: LiveAgent offers AI-driven features in its Medium, Large, and Enterprise plans to enhance customer support efficiency. The AI Answer Assistant is designed to streamline and enhance your email responses. Powered by ChatGPT and leveraging your own OpenAI API key, AI Answer Assistant generates polished replies to customer inquiries. Additionally, in LiveAgent we are already developing an enhancement for the AI assistant with possibility to suggest personalized email reply drafts based on website and knowledge base articles, improving response accuracy and efficiency. More information about the current AI assistant feature capabilities can be found on the LiveAgent Features Page: AI Assistant Feature. Furthermore, LiveAgent is working on a AI Chatbot expected to release in 2024 and in meanwhile there is already possibility to set up Chatbot integration using FlowHunt Integration.