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The chat button is still offline even I am logged in

If you have problems with your chat button, there can be few reasons why it happens:
- are you sure the chat button code is correct? in case you re-installed your application the new button ID may differ from the old one
- if you opened your website first and then logged into Live Agent, you have to refresh the website first to see changes
- are you sure you can operate live chat in department the button is for?
- if you are the only one who is logged in, and you are using the phone feature, chats are automatically deactivated for you as you have to be free for phone calls

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