If you have a stuck ringing chat that agents cannot pick up and Answer button is not working, it may be fixed from agent panel.
- First, we need to find out the conversationid of the stuck ringing chat. This can be found in Browser Tools (F12) -> Network.
- Search for request to index.php and open Preview tab
The stuck ringing chat is usually one of the last ones (2nd on the screenshot)
Copy the conversationid (pe9vgnzd on the screenshot)
- And open the ticket in agent panel (by adding conversationid to the URL, for example https://yourdomain.ladesk.com/agent/index.php#Conversation;id=pe9vgnzd )
- After opening it will no longer be in stuck ringing chats