Adding a Contact form to your website enables your customers to send you a message directly from your website. Once a customer clicks on your contact button, a form is shown where he just enters his message and clicks send. You can even add multiple contact forms of different designs on various websites.

Contact forms Setup

Navigate to Configuration > Contact form and choose the type of your Contact form by clicking on one of these two menu sub-items:

  • Contact Buttons - The contact form is displayed in a pop-up window after clicking on a button
  • In-page Forms - The contact form is displayed right away on the page without the need to click on a button

Contact Buttons

To create a contact button, navigate to Configuration > Contact form > Contact button, click on the "Create" button, and choose the style of your contact button.

In the contact button's configuration Overview screen name your contact button, select the department into which tickets created by submitting this form will be transferred, and choose the language of your contact form.

In the button's configuration Button section, you can adjust the design of the contact button.

To update the design of the contact form, navigate to the Contact form > Design section.

To add more fields to the contact form (like name, email, phone, order ID, company, message, etc.) navigate to Contact form > Fields section.

After setting up your contact form according to your needs, hit the Save button.

To integrate your contact button on your website, navigate to the Integration section, copy the integration script, and place the code before </body> HTML tag of your website (for example into its footer). 

In-page Contact forms

To create an in-page contact form, navigate to Configuration > Contact form > In-page Forms, and click on the "Create in-page form" button.

In the contact form's configuration Overview screen name your in-page contact form, select the department into which tickets created by submitting this form will be transferred, and choose the language of your contact form.

To update the design of the contact form, navigate to the Contact form > Design section.

To add more fields to the contact form (like name, email, phone, order ID, company, message. etc.) navigate to Contact form > Fields section.

After setting up your contact form according to your needs, hit the Save button.

To integrate your contact form on your website, navigate to the Integration section, copy the integration script, and place the code into the body of the page where the form should be displayed.

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