Home > Technical Support > Features and functions > Facebook integration for our cloud hosted accounts.

Facebook integration for our cloud hosted accounts.

This article is only for our cloud hosted (monthly payment) customers, self-hosted (downloadable/standalone) customers can't connect Facebook like this and must use this guide instead.

The Facebook integration is a simple way to connect any of your Facebook pages with your LiveAgent admin panel. You can connect any page you are an administrator of. 

Please keep in mind that Facebook integration actually deletes Facebook posts from Facebook page when a ticket is deleted from LiveAgent.

In your LiveAgent account, navigate to Configuration > Facebook > Facebook pages and click Connect Facebook page

Then a "Log in with Facebook" window from Facebook will pop-up. Just click Continue as ...

Then you'll see ''LiveAgent would like to manage your Pages, publish as Pages you manage and access your Facebook page's messages.'' Please accept it by pressing OK.


Then you can choose from the list of Pages you are an admin of and choose what page you want to connect with certain permissions. You can choose from the following options:

  • Fetch wall posts
  • Fetch private messages

You can decide if you want to fetch only wall posts, fetch only private messages, or both.  You can also connect pages one by one, or Connect All. For each page you can also select a specific department where tickets will be created.

Feel free to have a look at our video describing Fetching Facebook page messages by LiveAgent

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