Customer context: Сustomer wants to know if they can use the DTMF # sign in LiveAgent
Customer: Can I send a DTMF # sign from LiveAgent?
Answer: Yes, DTMF can be used in the LiveAgent IVR. The DTMF command in the IVR script waits for the user's input ended by the # sign and passes the result to the dynamic IVR script. You can find more information at https://support.liveagent.com/102273-IVR-examples.