IVR

Customer context: Сustomer wants to know if they can use the DTMF # sign in LiveAgent Customer: Can I send a DTMF # sign from LiveAgent? Answer: Yes, DTMF can be used in the LiveAgent IVR. The DTMF command in the IVR script waits for the user's input ended by the # sign and passes the result to the dynamic IVR script. You can find more information at https://support.liveagent.com/102273-IVR-examples.

Customer context: The customer is interested in changing their IVR responses based on their business hours. Customer: How can I set different IVR responses for our out-of-office hours? Answer: You can set different IVR responses by creating rules based on time conditions in LiveAgent. These rules can automatically route incoming calls to voicemail during out-of-office hours. An example of such a rule can be found in this article: https://support.liveagent.com/376710-Changing-IVR-automatically.

Customer context: A customer wants to eliminate spam calls within their LiveAgent software. Customer: How can I block spam calls in LiveAgent? Answer: To block spam calls in LiveAgent, you can automatically change your IVR settings using rules (https://support.liveagent.com/038465-Rules---Predefined-actions), which will route identified spam callers to the offline section. To make the rule work correctly, you must define the exact spammer's phone number in the rule condition. For more informat...

Customer context: A customer is having difficulty setting up their IVR script in LiveAgent and has encountered the error "Could not load audio file." Customer: How can I fix the error "Could not load audio file" in my IVR script? Answer: The error is likely due to using non-existing URLs to recordings in your IVR script. To fix this, you need to upload and use your own recordings, or download the default recordings from this article Adding IVR recordings (https://support.liveagent.com/424957-A...