How can I block spam calls in LiveAgent?
Customer context: A customer wants to eliminate spam calls within their LiveAgent software.
Customer: How can I block spam calls in LiveAgent?
Answer: To block spam calls in LiveAgent, you can automatically change your IVR settings using rules (https://support.liveagent.com/038465-Rules---Predefined-actions), which will route identified spam callers to the offline section. To make the rule work correctly, you must define the exact spammer's phone number in the rule condition. For more informat...