Can one email be automatically assigned to two departments in LiveAgent?

Customer context: The customer wants to know if it's possible to automatically assign one email to two separate departments in LiveAgent.

Customer: How can I assign one email to two different departments automatically?

Answer: In LiveAgent, one email creates one ticket which is then assigned to one department. To achieve your desired outcome, the sender can send the same email to two different department-specific email addresses. LiveAgent will then automatically assign the emails to their respective departments. You can find more information on department-specific email configuration here: