Customer context: The customer wants to know if it's possible to automatically assign one email to two separate departments in LiveAgent.
Customer: How can I assign one email to two different departments automatically?
Answer: In LiveAgent, one email creates one ticket which is then assigned to one department. To achieve your desired outcome, the sender can send the same email to two different department-specific email addresses. LiveAgent will then automatically assign the emails to their respective departments. You can find more information on department-specific email configuration here: https://support.liveagent.com/381336-Department-specific-Emails-configuration.