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LiveAgent Performance Status Page

Welcome to the LiveAgent status page. We use this page to communicate any issues with our products including planned and unplanned outages, basically anything urgent regarding our customer's accounts.

*Planned infrastructure upgrade for 2020: To improve the performance of our services, we've decided to invest heavily in our own server infrastructure. This will lead to drastic performance improvement and will allow us to plan patches, restarts and updates to avoid outages during main business hours of our clients. 

Current Status

  • LiveAgent Website - Operational
  • LiveAgent Cloud Application - Operational
  • LiveAgent Customer Support - Operational

 

Planned Outages

No planned outages.

Past Incidents

05/08/2020  - 21:55(GMT+2) - Some of our US based customers may be experiencing connectivity problems. Our server administration team is working on it.
                       - 22:30(GMT+2) - Issue seems to be resolved.

                       - 22:48(GMT+2) - Connectivity issue occurred second time. Some of our US based customers may be experiencing connectivity problems. Our server administration team is working on it.
                       - 23:19(GMT+2) - Issue seems to be resolved.

05/03/2020  - 03:40(GMT+2) - Technical problems reported and investigation started.
                       - 07:36(GMT+2) - Issue had been identified and work on resolution started.
                       - 09:48(GMT+2) - Patch had been applied. We started with restoring the services.
                       - 12:41(GMT+2) - US-TX Data Center had been restored.
                       - 18:00(GMT+2) - Most of our Data Centers had been restored.
                       - 19:00(GMT+2) - all remaining Data Centers had been restored.
At approximately 03:00 am (UTC +2), a remote attacker managed to exploit a critical vulnerability in a 3rd party system that is a crucial part of LiveAgent's infrastructure. There’s no indication that the customer’s data was exploited, tampered with, or leaked. According to our insights, the attacker’s goal was to mine cryptocurrencies. Find more details here.

04/29/2020  - 09:50(GMT+2) - Some of our US based customers may be experiencing connectivity problems. Our server team is working on it.
                       - 09:58(GMT+2) - Issue has been resolved.

04/27/2020  - 07:30(GMT+2) - Some of our EU customers may be experiencing connectivity problems. Our server team is investigating the issue. 
                       - 08:56(GMT+2) - The issue has been resolved.

03/05/2020  - 18:07(GMT+1) - Some of our EU based customers is experiencing downtime. Our server team is working on it.
                       - 19:20(GMT+1) - Issue has been resolved.

01/07/2020 - ~ 15:00(GMT+1) - Some of our US customers had their accounts shown as "suspended" for up to 15 minutes. The problem was fixed.

11/30/2019 - ~ 14:00(GMT+1) - Some of our customers may have experienced issues with connection to our servers due to a bug in our maintenance scripts. The problem was fixed.

10/08/2019 - ~ 15:00(GMT+2) - Some of our customers may experienced issues with the connection to our servers due the temporal DNS problems.

09/17/2019 - 09/21/2019 - We will be performing scheduled server maintenance in our EU data center. Customers located in Europe might experience degraded performance with loading tickets or filters during these server restarts. We do not expect any downtime.

06/08/2019 - ~ 22:00(GMT+2) - Some of our US customers may experience issues with receiving emails at their account and some performance issues in general. Our server team is investigating the issue.

19/07/2019 - ~12:15(GMT+2) - Some of our customers may experience issues with receiving emails at their accounts.
                       -   14:35(GMT+2) - Issue seems to be resolved.

06/06/2019 - 11:10(GMT+2) - Outage on Facebook side was affecting fetching data from Facebook to LiveAgent.
                       - 12:35(GMT+2) - Issue seems to be resolved.

05/04/2019 - 04:45(GMT+2) - Some of our EU customers may be experiencing Database connectivity problems. Our server team is investigating the issue.
                       - 05:04(GMT+2) - Issue has been resolved.

04/04/2019 - 01:40(GMT+2) - Some of our EU customers may be experiencing connectivity problems. Our server team is investigating the issue.
                       - 02:15(GMT+2) - Issue has been resolved.

04/03/2019 - 15:00(GMT+2) - Some of our EU customers may be experiencing connectivity problems. Our server team is investigating the issue.
                       - 15:15(GMT+2) - Issue has been resolved.

02/12/2019 - 11:30(GMT+2) - Some of our US customers may be experiencing technical issues with call center functionality. Our server team is working on restoring full functionality.
                       - 04:00(GMT+2) - Issue has been resolved.

02/05/2019 - 01:44(GMT+2) - Some of our customers may experience slowness of their accounts, timeouts or not loading ticket grids.
                       - 02:30(GMT+2) - Issue has been resolved.

01/24/2019 - 15:05(GMT+2) - Some of our customers located in US may be experiencing connectivity problems. Our server team is investigating the issue.
                       - 16:20(GMT+2) - Issue has been resolved.

01/06/2019 - 18:30(GMT+2) - Some of our customers may experience slowness of their accounts, timeouts or not loading ticket grids.
                       - 19:50(GMT+2) - Issue has been resolved.

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