Social networks

Facebook integration for cloud-hosted accounts

This guide applies only to cloud-hosted accounts. To integrate Facebook on self-hosted (downloadable/standalone) licenses check this guide (https://support.liveagent.com/172666-How-to-setup-Facebook-Application) instead. The Facebook integration allows you to connect any Facebook pages that you are an administrator of. The Facebook integration allows fetching wall posts, comments to posts, and private messages. To integrate a Facebook page, in your LiveAgent account navigate to Configuration &...

Fetching comments from Facebook Boosted Posts

Does LiveAgent fetch comments from Facebook boosted posts? - Yes it does Even though it might sound trivial, most of customer support software vendors do not provide this feature. LiveAgent's Facebook connector is built in a different fashion allowing it to not only fetch comments, wall posts, private messages from a Facebook page, but also fetch comments from boosted posts running through your Facebook page. Example below. Boosted post on LiveAgent's Facebook page Fetched comment from...

Instagram integration for cloud-hosted accounts

The Instagram integration is a simple way to connect any of your Instagram accounts that are linked to your Facebook pages with your LiveAgent admin panel. You must have a Facebook page to integrate Instagram. If you don't have your Instagram account connected with your Facebook Page yet, then we recommend following this tutorial (https://www.facebook.com/business/help/898752960195806). You can connect any account that is connected to a Facebook page that you are an administrator of. First, y...

Configuring Twitter

For downloadable customers: in order to connect your Twitter account you must create a Twitter application and set up the Twitter app key and secret in LiveAgent. Please read this guide (https://support.liveagent.com/869419-How-to-setup-Twitter-application) for more details. Connecting with Twitter (https://www.liveagent.com/features/twitter/) enables you to do brand monitoring and respond to tweets that require action. Responses are directly sent as tweets. LiveAgent turns all important tweet...

Viber integration for cloud-hosted accounts

Viber integration (available in 5.18.9.6) is a simple way to let your customers reach you via Viber. The only thing you need to do is to have your Viber account setup on your phone and then create an Active Bot. We are going to show you below how to do that step by step. In case you do not have an active Viber account yet, you can set it up following this tutorial (https://help.viber.com/en/article/get-started-viber-setup). Please note that it is not possible to create a Viber account with a V...

Slack integration

Overview Slack is a popular team communication tool. The integration plugin we offer will give you an option to automatically receive a notification in a selected Slack channel or sending custom messages using Rules. All messages from LiveAgent are send via LiveAgent Bot user in your Slack workspace. Currently it works only one way where actions in LiveAgent trigger notification in Slack. Actions in Slack can't trigger actions/notifications in LiveAgent software itself. Setup The first st...