WhatsApp integration via Twilio
Based on our experience we recommend connecting & integrating your WhatsApp number via the 360dialog provider (https://support.liveagent.com/929960-WhatsApp-integration-via-360dialog), as this integration allows you to connect any phone number, whereas to be able to connect a WhatsApp number via Twilio, your phone number has to be purchased from Twilio directly. The integration via 360dialog is also faster as there are no additional approval processes needed as from Twilio's side. On the other h...