View customer's typing text
LiveAgent allows you to see your customer's text while they are typing it. Thank... more
Let visitor choose department
In Chats & Contact Forms you can let your visitors select a department they woul... more
Chat settings
The Settings section found under Configuration > Chat > Settings lets you ... more
Creating chat buttons
Live chat ( has the ability t... more
How to show a 'pre-chat' form before a chat is initiated?
Many customers ask us how they can request customer name or email before custome... more
Proactive chat invitations
Engage your website visitors by inviting them to live chat with your agents. Set... more
How to setup desktop notification
Desktop notifications notify you about an incoming chat, call, and on internal c... more
Max Queue Length
There is a special setting which makes chat buttons act as offline if there are ... more
Chat for mobile apps and inline chat
LiveAgent doesn't offer SDK for mobile, however you can start chat from a mobile... more
How does the chat routing work?
To ensure fast and accurate communication, LiveAgent assigns Chats to Agents who... more

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