How to Disable Normal Login and Use Only Single Sign-On (SSO)

Problem: Configuring login settings to allow only SSO

Some users may wish to enhance their account security by disabling the normal login method and allowing only Single Sign-On (SSO) for authentication. This ensures that only users authenticated via the designated SSO provider can access the system.

Solution: Steps to disable normal login and enable only SSO

To disable normal login and use only Single Sign-On (SSO) in LiveAgent, follow these steps:

1. Navigate to Configuration > Security > Settings in your LiveAgent dashboard.
2. Click the Change button next to the "Authentication" section.
3. In the settings, you will find an option for the Allowed SSO service. Configure it as needed.
4. Below the SSO service setting, locate the setting named Login by password and change it to Allow only SSO.
5. Save your changes.

For more details about configuring Single Sign-On (SSO), refer to the Single Sign-On Feature documentation.