Emailing feature related topics

Email templates
In LiveAgent you can configure Email templates (https://www.liveagent.com/featur... more
Process of merging new emails into existing tickets
From time to time customers ask us why was or wasn't an email added to an existi... more
Department-specific Emails configuration
In LiveAgent, you can define outgoing email accounts (https://support.liveagent.... more
Ticket participants functionality explanation
When you want to reply to a ticket in LiveAgent, there are two options to reply ... more
Automatic ticket subject update
Sometimes you might find a ticket in your LiveAgent panel with a subject that do... more
Replying to LiveAgent ticket from agent's email
LiveAgent has a handy feature, that allows your agents to reply to ticket notifi... more
How LiveAgent recognizes quoted text from message
​For every incoming email, LiveAgent tries to split the content of the email to... more
How LiveAgent recognizes spam
Standalone installation of LiveAgent software doesn't have any spam filter by it... more
"Fetch Bulk mail" and "Fetch Junk mail" settings in LiveAgent
There are specific settings regarding fetching emails with specific headers (hea... more

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