Answer Delivery Status Indicator
In agents' answers, there is a delivery status indicator, located adjacent to the agent's name. This feature provides information on the status of the agent's reply - whether it has been successfully sent, is scheduled to be sent out shortly, is delayed, or was not delivered because the customer's mail server failed to receive it.
The indicator may display any of the following statuses:
- Answer sent - means the agent's response has been accepted for sending by the outgoing mail account'...