Social networks & messaging apps

Can't add all my Facebook pages even though I am the admin

If during adding Facebook pages to LiveAgent you can't see all the pages where you are the admin, it is recommended to remove the LiveAgent from your Facebook business integrations, and then try to add the pages again. First open your facebook and log in. Then open dropdown menu under the arrow in top right hand corner of screen, and click Settings. In Settings select Business integrations category in the left hand side column. Then select the LiveAgent business integration (or your own Faceb...

Facebook integration error - the user is enrolled in a blocking, logged-in checkpoint

if your Facebook integration in LiveAgent is broken and you see the following error, you can try the below solution. Facebook page was not activated. Message: Facebook authentication error. Message: Error validating access token: The user is enrolled in a blocking, logged-in checkpoint This error message means that your Facebook user account has failed a security checkpoint and needs to log in at Facebook or the Facebook Business Manager to correct the issue. There are various thin...

New Facebook messaging policy for Facebook business pages is limiting time to reply

Since March 2020 Facebook implemented a new messaging policy for Facebook business pages. To sum it up, Facebook business pages have 24 hours to respond to an user after that user has gotten in touch with their business page. Business pages won't be able to reply that user outside of the 24 hour period, unless they’re using ad campaigns. When an agent tries to reply such Facebook ticket directly through LiveAgent he will see this error: Sending message failed. Can not send message: Faceboo...

360dialog WhatsApp integration possible problems

You can face some problems or errors while integrating or using our 360dialog WhatsApp integration. We've listed the most common issues for you: You can also check the list of WhatsApp errors by their codes in this Facebook article (https://developers.facebook.com/docs/whatsapp/on-premises/errors). Configuration error: Failed to send the message using 360dialog, the error code was 2001. This error means that you've tried to send a WhatsApp template that is not approved or does not exist in...

Twilio WhatsApp integration possible problems

You can face some problems or errors while integrating or using our Twilio WhatsApp integration. We've listed the most common issues for you: You can also check the list or WhatsApp errors by their codes in this Facebook article (https://developers.facebook.com/docs/whatsapp/on-premises/errors). Configuration error: Failed to send the message using Twilio, the error code was 2001. This error means that you've tried to send a WhatsApp template that is not approved or does not exist in your ...

Twitter integration possible problems

You can face some problems or errors while integrating or using our Twitter integration (https://support.liveagent.com/652109-Twitter). We've listed the most common issues for you: Could not authenticate you This error is displayed when you try to add a new Twitter account but the API Key and/or API Key Secret of your Twitter app is not valid, or you are using the wrong credentials. To fix it, review our Twitter application integration guide (https://support.liveagent.com/869419-Integrating...

Error while fetching twitter search: Rate limit exceeded

If your LiveAgent (https://www.liveagent.com) failed to read tweets with message Rate limit exceeded, it means that Twitter rejected 3 consecutive attempts to access its API under your Twitter account (approx. 15 minutes without an update). Chances are, that this error is caused by exhausting your hourly API request limit. E.g. if you use a Twitter client on a smartphone, tablet and a computer, this scenario is very probable. Unfortunately, there is no way for us to download your tweets, if oth...