Telegram

The Telegram integration enables you to connect your Telegram bot to LiveAgent. The integration allows your support team to receive and reply to messages sent to the bot from the LiveAgent panel directly. It is required to have a Telegram bot, regular Telegram accounts cannot be integrated. Creating a Telegram bot To create a Telegram bot and get an API token for connecting it to LiveAgent, it is required to contact @BotFather bot on Telegram. For a detailed step-by-step guide, please refer to...

The [Telegram integration](https://support.liveagent.com/979285-Telegram-integration) allows you to connect your Telegram bot to LiveAgent to fetch and reply to messages sent to the bot directly from the LiveAgent panel. To create a bot for Telegram integration, search in your Telegram app for the @BotFather user, and open the verified BotFather user. This is an official Telegram bot that guides you through the process of creating & managing your own bot. If you haven't interacted with BotFath...

If you've integrated your [Telegram bot](https://support.liveagent.com/979285-Telegram-integration) with your LiveAgent account and would like to have a link or button on your website on which your customers can click to open Telegram app and contact you right away, we've prepared a few HTML codes that you are welcome to copy, modify, and use on your website. Please note that using or modifying the following codes requires knowledge of HTML and CSS code. Do not forget to replace the {BotUsernam...