How to insert video into KB article
To be able to load videos from other websites in an iframe, it is required to disable the "Enable CSP headers for KB" option in Configuration > Security > Settings.
Embeded video from YouTube
- Under the chosen YouTube video, click SHARE button.
- Click Embed.
- From the box that appears, copy the HTML code.
- Paste the code into your article which you can find through the Customer portal section (https://support.liveagent.com/383529-Customer-portal---Knowledge-base). Y...