Features setup

Customers with self-hosted LiveAgent installations have to create their own config.yml file if they use any feature that requires configuration data like Salesforce (https://support.qualityunit.com/932977-Salesforce-integration-for-standalone-installations) or Pipedrive (https://support.qualityunit.com/041247-Pipedrive-integration-for-standalone-installations) integrations. It is recommended to place the config.yml file outside of the LiveAgent installation directory. Keep in mind that the file...

The Pipedrive integration allows you to create new deals and get information about existing deals of the customer you’re assisting within your LiveAgent dashboard. To be able to integrate your Pipedrive account with your LiveAgent standalone installation it is required to [create your own Pipedrive private app](https://pipedrive.readme.io/docs/marketplace-registering-a-private-app) and use the Client ID and secret of your private app in the next configuration. While creating a new app, set the ...

The Salesforce integration allows you to create new customers and leads and get information about existing customers you’re assisting within your LiveAgent dashboard. To be able to integrate your Salesforce account with your LiveAgent standalone installation it is required to create your own Salesforce app (https://developer.salesforce.com/docs/atlas.en-us.workbook_isv.meta/workbook_isv/isv1_intro.htm) and use the Consumer key and secret of your app in the next configuration. While creating a n...

This guide applies only to self-hosted (standalone/downloadable) LiveAgent licenses hosted on your server. For cloud-hosted (monthly-paying) accounts on LiveAgent servers, check this guide (https://support.liveagent.com/160306-Facebook-integration-for-our-cloud-hosted-accounts) instead. Quick navigation - Facebook developer panel part (#fb_create) - Creating a Facebook App (#fb_create) - Setting up the Facebook App (#fb_setup) - Adding permissions (#fb_permissions) - How to s...

Before you can submit a Facebook application for review, you must create the Facebook application and connect LiveAgent with Facebook. The process is described in this guide (https://support.liveagent.com/172666-How-to-setup-Facebook-Application). Quick navigation - Requesting advanced access (#access) - Sending a request for review (#review) - Example instructions for every app review section (#examples) LiveAgent needs special permissions with advanced access to fetch a...

Customers with self-hosted LiveAgent installations running on the same server as their mail account have the option to set up local email piping alongside remote email piping. Customers with cloud-hosted LiveAgent accounts cannot set up local email piping, only remote email piping (https://support.liveagent.com/157359-Setting-up-Remote-email-piping). To begin setting up local email piping, navigate in your LiveAgent account to Configuration > Email > Incoming Mail accounts, and click on ...

This article is valid only for self-hosted LiveAgent licenses. For cloud-hosted accounts, check this article (https://support.liveagent.com/816245-How-LiveAgent-recognizes-spam) instead. Standalone installation of LiveAgent software doesn't have any spam filter by itself. Marking a ticket as spam is the job of the mail server by which the email is received. Additionally, it is possible to install SpamAssassin on your server. You can also use the SpamAssassin plugin directly in your LiveAgent wh...

This guide is viable just for customers with self-hosted licenses on their own servers. Cloud-hosted customers need to connect their Digitale SIP numbers by navigating to Configuration > Call > Numbers (https://support.liveagent.com/773213-Numbers-section). LiveAgent is multichannel helpdesk software (https://www.liveagent.com/). One of the support channels could be integration of voice through www.digitale.sk voice exchange. Digitale is Slovak/Czech based voice operator. How to connect ...

How to setup STUN+TURN server for VoiceCall and VideoCall feature of LIveAgent: Centos 7: [root@turn ~]# yum -y install make gcc gcc-c++ openssl-devel libevent libevent-devel wget [root@turn ~]# mkdir /root/turn [root@turn ~]# cd /root/turn [root@turn turn]# wget https://github.com/coturn/coturn/archive/4.5.0.3.tar.gz [root@turn turn]# tar -xvzf 4.5.0.3.tar.gz [root@turn turn]# cd coturn-4.5.0.3 && ./configure [root@turn turn]# cd coturn-4.5.0.3/ [root@turn coturn-4.5.0.3]# ./configure [root@t...

In version 5.6 MySQL introduced a feature called fulltext indices. LiveAgent application utilizes the fulltext indexes to speed up searching in contacts (if you don't use Elasticsearch), but it is also used in filtering tickets by tags and filtering contacts by contact groups. If you install LiveAgent on database MySQL 5.6 or higher, the columns are already created with fulltext indices and you don't need to do anything. However, if you installed LiveAgent on database version MySQL 5.5 or older...