Features setup

This guide is viable just for customers with self-hosted licenses on their own servers. Cloud-hosted customers need to connect their Digitale SIP numbers by navigating to Configuration > Call > Numbers (https://support.liveagent.com/773213-Numbers-section). LiveAgent is multichannel helpdesk software (https://www.liveagent.com/). One of the support channels could be integration of voice through www.digitale.sk voice exchange. Digitale is Slovak/Czech based voice operator. How to connect ...

This article is valid only for self-hosted LiveAgent licenses. For cloud-hosted accounts, check this article (https://support.liveagent.com/816245-How-LiveAgent-recognizes-spam) instead. Standalone installation of LiveAgent software doesn't have any spam filter by itself. Marking a ticket as spam is the job of the mail server by which the email is received. Additionally, it is possible to install SpamAssassin on your server. You can also use the SpamAssassin plugin directly in your LiveAgent wh...

This article is only valid for customers using a standalone LiveAgent license (version 5.25.x.x or above) installed on their own server, customers with cloud-based accounts don't need to set up their own Google application. Due to security reasons, it's now required to authorize access to your Gmail or Google workspace mail account using Google OAuth 2.0. To be able to work with Google OAuth 2.0 the LiveAgent software needs to connect to Google services using a Google application. To set up yo...

This article is only valid for customers using a standalone LiveAgent license (version 5.23.9.3 or above) installed on their own server, customers with cloud-based accounts don't need to set up their own Microsoft application. To connect your Outlook or Office365 accounts with a standalone LiveAgent installation, you need to set up a Microsoft application and then connect it with your LiveAgent installation. The whole process is not complicated. Everything is explained in the six steps below. ...

This article is only for our downloadable customers, customers with cloud-based accounts don't need to set up a Twitter application like this. Please follow this guide (https://support.liveagent.com/645001-Configuring-Twitter) instead. Before proceeding with the configuration you must obtain a Twitter developer account in order to use API and credentials. Log in to your Twitter account and then navigate to https://developers.twitter.com/ and hover over your username. A dropdown list will appea...

This guide applies only to self-hosted (standalone/downloadable) LiveAgent licenses hosted on your server. For cloud-hosted (monthly-paying) accounts on LiveAgent servers, check this guide (https://support.liveagent.com/160306-Facebook-integration-for-our-cloud-hosted-accounts) instead. Quick navigation - Facebook developer panel part (#fb_create) - Creating a Facebook App (#fb_create) - Setting up the Facebook App (#fb_setup) - Adding permissions (#fb_permissions) - How to s...

Before you can submit a Facebook application for review, you must create the Facebook application and connect LiveAgent with Facebook. The process is described in this guide (https://support.liveagent.com/172666-How-to-setup-Facebook-Application). Quick navigation - Requesting advanced access (#access) - Sending a request for review (#review) - Example instructions for every app review section (#examples) LiveAgent needs special permissions with advanced access to fetch a...

How to setup STUN+TURN server for VoiceCall and VideoCall feature of LIveAgent: Centos 7: [root@turn ~]# yum -y install make gcc gcc-c++ openssl-devel libevent libevent-devel wget [root@turn ~]# mkdir /root/turn [root@turn ~]# cd /root/turn [root@turn turn]# wget https://github.com/coturn/coturn/archive/4.5.0.3.tar.gz [root@turn turn]# tar -xvzf 4.5.0.3.tar.gz [root@turn turn]# cd coturn-4.5.0.3 && ./configure [root@turn turn]# cd coturn-4.5.0.3/ [root@turn coturn-4.5.0.3]# ./configure [roo...

In version 5.6 MySQL introduced a feature called fulltext indices. LiveAgent application utilizes the fulltext indexes to speed up searching in contacts (if you don't use Elasticsearch), but it is also used in filtering tickets by tags and filtering contacts by contact groups. If you install LiveAgent on database MySQL 5.6 or higher, the columns are already created with fulltext indices and you don't need to do anything. However, if you installed LiveAgent on database version MySQL 5.5 or older...