Pre-chat form

Even though there is no option to hide the attachments section by default, you are able to hide it using Custom CSS. To do so, navigate to Configuration > Chat > Chat buttons > Edit your chat button and open Pre-chat form > Design. Now scroll down to the "Custom CSS" section and add the following CSS code: .MessageFormFilesWrapper, .MessageArea .DragAndDropFileUploadView { display: none !important; } Do not forget to APPLY the CSS code and SAVE the design.

Even though there is no option to change the header image for Material or Rotary pre-chat form designs by default, you are able to display your own logo instead using Custom CSS. To do so, navigate to Configuration > Chat > Chat buttons > Edit your button and upload your logo in the "Pre-chat form" tab. Then in the "Design" tab scroll down to the "Custom CSS" section and insert the following CSS code: For Material use .ContactHeader:before, .ContactHeader:after { content: normal; ...

Even though there is no default option to display business hours in your pre-chat form, you are able to add them using custom fields. To do so, navigate to Configuration > Chat > Chat buttons > Edit your chat button. In the Pre-chat > Fields tab click the Add Field option and then Create Field. Follow the screenshot below: Click Create to save your field. The content can be adjusted by clicking Description. Feel free to use our pre-defined business hours template: <style>...

Even though there is no default option to hide the RememberMe checkbox from the pre-chat form, you are able to hide it using Custom CSS. To do so, navigate to Configuration > Chat > Chat buttons > Edit your chat button. In the Pre-chat form > Design tab scroll down to the "Custom CSS" section and add the following CSS code: #rememberMePanel { display: none !important; } Do not forget to APPLY the CSS code and SAVE the form.

Even though there is no option to use your own image as the pre-chat form background by default, you are able to achieve this requirement using Custom CSS. To do so, navigate to Configuration > Chat > Chat buttons > Edit your chat button and open Pre-chat form > Design. Now scroll down to the "Custom CSS" section and add the following CSS code: For Material & Ascent use .spaceShadow { background-image: url(https://miro.medium.com/max/1400/1*dP81IJq-tGFxy1rIK3RYsg.png) !importan...

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Sometimes you need Listbox fields without a default value on your contact form, so the customer has to pick one option from the Listbox instead of using a default value. This can be useful if you need to find out some specific information from customers like a version of your product, the color of a specific product, etc… This guide shows you how to set up a Listbox on your contact form. 1. navigate to Configuration > Contact form and choose one of the options to create a contact form but...