FAQ

How to change the database password
The access credentials as well as database server host name and port are stored ... more
How to set a timezone in downloadable licenses
From version 5.13 the setting of time zone has been moved to database table qu_g... more
How to backup LiveAgent database
To keep your data safe, we recommend at least daily backup of your database. It ... more
Queue cron job
From version 5.11 of LiveAgent it is required to set up 2 cron jobs instead of j... more
Some searches are slow even though elasticsearch is configured
By default, elasticsearch is used only for fulltext search (when searching for s... more
Force https / SSL
If you wish to open all the requests to LiveAgent always with https protocol the... more
Errors caused by UTF8 emoji characters
If LiveAgent is causing errors when you receive a Facebook message or email cont... more

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