Billing and Payments

Customer context: A customer needs assistance in locating and downloading their invoices within the LiveAgent platform. Customer: How can I download my invoices? Answer: To download your invoices, go to the "My Account" section in LiveAgent. You can find detailed instructions here (https://support.liveagent.com/565910-LiveAgent-My-Account-section#invoices).

Customer context: The customer's account was suspended due to inactivity and needs reactivation. Customer: How can I reactivate my suspended account? Answer: To reactivate your suspended account, please contact LiveAgent support, and they will assist you in unsuspending the account so you can log in again.

Customer context: A customer wants to pause their LiveAgent account temporarily and resume using it in a few months. Customer: Can I pause my LiveAgent account? Answer: You can stop your account by stopping its billing in the "My Account" section. Your account will remain active until the end of the current billing period, after which it will be suspended. Accounts are usually terminated after 3 months of suspension. To preserve your account and data for a longer time, email a request to suppo...

Customer context: A customer wishes to discontinue their LiveAgent account and stop further billing. Customer: How can I cancel my LiveAgent account? Answer: You can cancel your LiveAgent account by navigating to the "My Account" section and stopping your account. Your account will remain active until the end of the current billing period, after which it will be suspended and no longer billed. Accounts are typically terminated from our servers after 3 months of suspension. For more information...

Customer context: The customer wants to know if they can pay for LiveAgent via wire transfer. Customer: Can I pay for LiveAgent via wire transfer? Answer: LiveAgent primarily accepts credit card and PayPal payments on a monthly basis. However, wire transfer is possible if you prepay for 6-12 months. In this case, an invoice will be issued, and once payment is received, the funds will be loaded into your account as credit, used each month on your billing day. Note that no refunds will be issued...

Customer context: The customer is looking for a live chat service for their Startup and is interested in the Startup plan. Customer: Do I need to have received funding to qualify for the Startup plan? Answer: No. LiveAgent offers discounts for startups in the funding stages of Angel, Pre-seed, Seed, or Series A. To apply for this discount, visit https://www.liveagent.com/startups/, check if you meet the criteria, and fill out the form on the webpage. The Sales team will contact you after revie...