Limits

Customer context: A customer wants to know if there is a limit to the number of tags they can create within LiveAgent. Customer: Is there a limit on the number of tags? Answer: As of right now, we don't have a limit for the number of tags you can create within LiveAgent.

Customer context: A customer wants to know if there is a limit to the number of contact groups they can create within LiveAgent. Customer: Is there a limit on the number of contact groups? Answer: As of right now, we don't have a limit for the number of contact groups you can create within LiveAgent.

Customer context: A customer is curious about any potential email sending limitations within the LiveAgent helpdesk software. Customer: What are the email limitations in LiveAgent? Answer: In LiveAgent, there are email limitations, for both the built-in email account and any account connected with SMTP. The default limits are as follows: 50 emails per hour for the built-in mail account, 1000 emails per hour for the SMTP account, and 60 emails per recipient per hour.

Customer context: The customer wants to display a chat button on multiple websites with LiveAgent. Customer: Can I display a chat button on multiple websites? Answer: Yes, you can place the same chat button on multiple pages/sites simultaneously.

Customer context: The customer wants to know how many chat buttons they can create with LiveAgent. Customer: How many chat buttons can I create? Answer: The number of different chat buttons you can create depends on your LiveAgent plan: Small plan - 2 chat buttons; Medium plan - 5 chat buttons; Large plan - 20 chat buttons; Enterprise plan - 50 chat buttons; Free plan - 1 chat button. To compare plans, please visit our pricing page: https://www.liveagent.com/pricing/#comparePlans.

Customer context: A customer is looking for a way to limit the number of submitted tickets to prevent spamming. Customer: Is there a way to limit submitted tickets? Answer: LiveAgent doesn't have a specific limit for submitted tickets. However, you can block spammers by using the Ban IP option for chats as described in this guide https://support.liveagent.com/403118-Ban-IPs or you can create automatic rules to mark emails as spam based on specific rule conditions. Detailed info about rules and...

Customer context: A customer wants to know if there is a limit on the number of times a rule can be triggered in LiveAgent. Customer: Is there a limit on the number of times a rule can be triggered in a month? Answer: No, there is no limit on the number of times a rule can be triggered in LiveAgent. A rule will be executed as long as it is active and not manually deactivated. For more information on triggers, conditions, and actions, visit https://support.liveagent.com/908400-Triggers-conditio...

Customer context: The customer is using LiveAgent subscription and wants to know if they can change the attachment size limit for tickets and chats. Customer: Is it possible to change a limit of the total data size of attachments in tickets and chats when LiveAgent subscription is used? Answer: No, it is not possible to change the attachment size limit when you use LiveAgent subscription. You can attach up to 25 MB in total in email tickets and up to 128 MB in chats.