Do you offer auto-translations for chat messages?

Customer context: The customer is inquiring about language-related features in LiveAgent helpdesk software. Customer: Hi, do you offer auto-translations for chat messages? Answer: No, unfortunately, we do not have such a feature.

Can I automatically translate my custom text?

Customer context: A customer using LiveAgent wants to know if they can automatically translate their custom text within the platform. Customer: Can I automatically translate my custom text? Answer: Yes, you can create custom translations for your custom language constants to be used in widgets or the customer portal. Any text enclosed by will be considered a language constant and will be automatically translated if its translation has been added. Go to Configuration > Languages, select t...

How can I change language translations?

Customer context: A customer wants to edit the language translations in their LiveAgent account. Customer: How can I change language translations? Answer: To modify language translations, go to Configuration > Languages, select the language you want to edit, and navigate to the Translations tab. Use the Search function to find and edit the desired word or phrase, adjusting the translation as needed. Save your changes by clicking on the Save button. Please note that language translations are...

How can I change the language of a customer portal?

Customer context: A user wants to change the language of the customer portal in LiveAgent. Customer: How can I change the language of a customer portal? Answer: The customer portal's language is automatically selected based on the visitor's browser language if it's an active language in LiveAgent. If not, it will show in the default language. To forcibly change the language, you can adjust the URL with language codes or add a language switcher to the portal header. For more details, refer to t...

Can I import my own language?

Customer context: A customer wants to use their own custom language in LiveAgent. Customer: Can I import my own language? Answer: Languages cannot be imported, exported, or deleted. However, you can contribute to new translations of LiveAgent through the Crowdin platform. Customers who provide translation services may be eligible for account credit. Learn more about contributing to new translations by reading these articles: Languages (https://support.liveagent.com/543693-Languages) and How to...

How many languages does LiveAgent support?

Customer context: A customer is interested in knowing the number of languages supported by LiveAgent and how to contribute to new translations. Customer: How many languages does LiveAgent support? Answer: LiveAgent currently supports 43 languages. To contribute to new translations, you can use the Crowdin platform. Customers who provide translations may receive account credit. For more information, please refer to this article: https://support.liveagent.com/423925-How-to-contribute-new-languag...