Integrations

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Can I use LiveAgent with Google Analytics?

Customer context: Customers who want to leverage Google Analytics to track metrics and goals in their LiveAgent implementation. Customer: Can I use LiveAgent with Google Analytics? Answer: Sure, we do offer a Live Chat Tracking plugin that allows you to track specific events and can work with multiple tracking tools and 3rd party applications such as Google Analytics. Feel free to check out more about the plugin at this link (https://support.liveagent.com/839467-Live-chat-tracking-plugin).

Do you have integration with pre-existing Microsoft CRM infrastructures?

Customer context: The customer uses Microsoft CRM for their internal operations and is looking to integrate it with a helpdesk solution. Customer: Do you have integration with pre-existing Microsoft CRM infrastructures? Answer: Unfortunately, we don't provide integration with Microsoft CRM solutions.

Does LiveAgent offer integration with Google services?

Customer context: A customer wants to know if LiveAgent offers integration with Google services. Customer: Does LiveAgent offer integration with Google services? Answer: Yes, LiveAgent integrates with various Google services, including : Google Forms (https://www.liveagent.com/integrations/google-forms/), Google Calendar (https://www.liveagent.com/integrations/google-calendar/) , Google Analytics (https://www.liveagent.com/integrations/google-analytics/) , Google Contacts (https://www.liveagen...

Do I need to pay extra for using Quriobot with LiveAgent?

Customer context: A customer is curious about the cost of integrating Quriobot with LiveAgent. Customer: Do I need to pay extra for using Quriobot with LiveAgent? Answer: You don't have to pay extra for integrating Quriobot from the LiveAgent side, but be aware that there could be charges from the Quriobot side. More information on how to integrate Quriobot with LiveAgent can be found in the Quriobot integration (https://support.liveagent.com/365398-Quriobot-integration) article.

Is LiveAgent compatible with Wix?

Customer context: The customer is enquiring about the compatibility of LiveAgent with their Wix website and wants to know if it is a suitable chat solution for their company. Customer: Is LiveAgent compatible with Wix? Answer: Yes, LiveAgent is compatible with Wix websites. It offers direct integration with Wix to provide the best chat solution for your company. Please visit our integration page for Wix at https://www.liveagent.com/integrations/wix/ for more information.

Do you have WhatsApp integration?

Customer context: A customer wants to know if LiveAgent has a WhatsApp integration. Customer: Do you have WhatsApp integration? Answer: Yes, LiveAgent offers WhatsApp integration. Through this integration, you can connect your WhatsApp business number via 360dialog or Twilio providers, allowing you to manage and respond to your WhatsApp messages directly from the LiveAgent dashboard alongside other communication channels such as emails, chats, and social media accounts. You can find more detai...

Do you have integrations with Salesflare

Customer context: The customer is interested in learning about integration possibilities between LiveAgent and Salesflare. Customer: Do you have integrations with Salesflare? Answer: Yes, LiveAgent has an integration with Salesflare. You can view it by visiting: https://www.liveagent.com/integrations/salesflare/

Do you have integrations with Salesforce?

Customer context: A customer is interested in the integration capabilities of LiveAgent with Salesforce. Customer: Do you have an integration with Salesforce? Answer: Yes, LiveAgent has an integration with Salesforce. You can view it at https://www.liveagent.com/integrations/salesforce/.

Does LiveAgent have an integration with Microsoft Teams?

Customer context: A customer is searching for information about LiveAgent's compatibility with Microsoft Teams. Customer: Does LiveAgent have an integration with Microsoft Teams? Answer: LiveAgent currently doesn’t have an integration with Microsoft Teams.

Can LiveAgent fetch YouTube comments to my LiveAgent account?

Customer context: A customer wants to know if they can fetch YouTube comments with LiveAgent. Customer: Can LiveAgent fetch YouTube comments to my LiveAgent account? Answer: No, LiveAgent currently does not have YouTube integration available. Therefore, you are not able to fetch YouTube comments to your LiveAgent account.

Do you integrate with Discord?

Customer context: A customer is curious about available integration options. Customer: Do you integrate with Discord? Answer: No, LiveAgent does not have integrations with Discord. For more information about available integrations, please visit: https://www.liveagent.com/integrations/

Do you integrate with Zalo?

Customer context: The customer is interested in integrating the Zalo app with LiveAgent helpdesk software. Customer: Do you integrate with Zalo? Answer: Unfortunately, we currently do not offer any direct integration for the Zalo app, and it's not yet reported for future development as well so it's not possible to send/receive messages via the Zalo app in LiveAgent.
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