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Installation step Check requirements displays empty screen
If during installation or update the second step "Check requirements" is loading for very long time and then displays just an empty screen instead of results of requirements check, create file custom.php in scripts/ subdirectory of LiveAgent installation directory, and copy the following code into the file: <?php define('CHECK_MYSQL_DISABLED', true);
Installation stuck on Check requirements step
If the installation is stuck on Check requirements step, and even clicking Next button just reloads the same step, and you are trying to install on Windows server, make sure PHP setting session save handler is set to files, not wincache.