Customer context: A customer is interested in tracking where their chat sessions start in terms of the source URL. They want to know if this data can be accessed via a downloadable report.
Customer: Can I download a report to see the starting URL of each chat session?
Answer: Currently, the only way to obtain the 'start URL' from tickets is by using our API. Please refer to our API documentation at https://example.ladesk.com/docs/api/v3/index.php#/tickets/getTicketMessageGroups. Once you display all messages of a ticket (including system messages), you can search for the "message": "Start URL: string in the content.