Customer context: The customer is using LiveAgent helpdesk software and is currently in charge of managing chats. They are experiencing issues regarding inviting certain agents to engage in ongoing chat discussions.
Customer: How can I invite certain agent to chat?
Answer: To be eligible for chat invitations, agents need to be enabled for at least one service availability (tickets/chats/calls). In addition, they must also have chat permissions enabled for the specific department where the chat is taking place.