Customer context: A customer wants to know how to receive chat transcripts after a chat session is completed.
Customer: How can I set up our system to receive chat transcripts when a conversation ends?
Answer: To receive chat transcripts, you can create an automation rule in LiveAgent. Go to Configuration > Automation > Rules. There, you can create a rule to automatically send the chat transcript to your desired email address. For detailed instructions, visit this link: https://support.liveagent.com/314579-How-to-send-a-transcript-to-an-external-address-after-chatcall-is-ended?r=1