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Why are tickets being reopened with a system message saying "answer was not delivered"?

Customer context: The customer is confronted with a technical issue where the...
Home -> Frequently asked questions -> General -> Emails

How can I reopen deleted tickets?

Customer context: The customer has accidentally deleted a ticket and wants to...
Home -> Frequently asked questions -> General -> Tickets management

What is the difference between purged and deleted tickets?

Customer context: The customer wants to understand the difference between pur...
Home -> Frequently asked questions -> General

Can I recover the merged tickets?

Customer context: A customer has merged two tickets and wants to know if they...
Home -> Frequently asked questions -> General -> Tickets management

Merge ticket action

Merge [ticket](https://www.liveagent.com/features/hybrid-ticket-stream/) is u...
Home -> Technical Support -> Features and functions -> Tickets management

How to transfer tickets of a specific customer group to a specific department?

Customer context: A customer wants to learn how to transfer tickets of a spec...
Home -> Frequently asked questions -> General -> Contacts

Process of merging new emails into existing tickets

From time to time customers ask us why was or wasn't an email added to an exi...
Home -> Technical Support -> Features and functions -> Email accounts -> Emailing feature related topics

If I delete an incoming email account, will the tickets send to that email be deleted as well?

Customer context: The customer has been using LiveAgent helpdesk software and...
Home -> Frequently asked questions -> General -> Emails

How to get tickets created by specific agent

We had a question about how can an agent get list of all the tickets he has ...
Home -> Technical Support -> Features and functions -> Automation -> Rules examples

Where to find the deleted tickets?

Customer context: The customer wants to know where to find the deleted ticket...
Home -> Frequently asked questions -> General

Can I import our customers' tickets from Intercom to LiveAgent?

Customer context: The customer is currently using Intercom and wants to impor...
Home -> Frequently asked questions -> General

If I remove an agent, do I lose their ticket history and assigned tickets?

Customer context: The customer has an agent leaving their team and wants to k...
Home -> Frequently asked questions -> General -> Tickets management

Can I unmerge/separate merged tickets?

Customer context: A customer has mistakenly merged tickets and wants to unmer...
Home -> Frequently asked questions -> General -> Emails

Has the deletion of canned message any effect on related chats and tickets?

Customer context: The customer has been utilizing LiveAgent's canned messages...
Home -> Frequently asked questions -> General

Is there a way to limit submitted tickets?

Customer context: A customer is looking for a way to limit the number of subm...
Home -> Frequently asked questions -> General -> Limits

How to delete contact with all its tickets

If you want to delete some customer contact with all its submitted tickets fr...
Home -> Technical Support -> Features and functions -> Contacts management

How to remove the Login, My tickets links and Register option from the customer portal menu?

In certain instances, LiveAgent owners may prefer to prevent customers from a...
Home -> Customizations -> Customer portal

Is there any way to limit submitted tickets?

Customer context: The customer wants to limit the number of submitted tickets...
Home -> Frequently asked questions -> General -> Tickets management

When I am using "GET tickets" API , it returns max. 1000 rows. How can I get all results?

Customer context: The customer is a software developer who is making use of L...
Home -> Frequently asked questions -> General -> API

Delete all tickets from a specific customer

This guide explains how to delete and completely purge all customer's tickets...
Home -> Technical Support -> Features and functions -> Tickets management

Is it possible to change a limit of the total data size of attachments in tickets and chats when LiveAgent subscription is used?

Customer context: The customer is using LiveAgent subscription and wants to k...
Home -> Frequently asked questions -> General -> Limits

The "View" button availability for attachments in tickets

Sometimes attachments in tickets offer both options (buttons) to download and...
Home -> Technical Support -> Features and functions -> LiveAgent panel

Tickets and Contacts Searching

Utilizing the Search field in the Tickets list or [Contacts](https://support....
Home -> Technical Support -> Features and functions -> Filters & Reports -> Filters

Can I reply to WhatsApp tickets anytime I want?

Customer context: A customer wants to know if they can reply to WhatsApp tick...
Home -> Frequently asked questions -> General -> Social networks

Why are some departments showing as Offline in the Dashboard?

Customer context: A customer is experiencing issues with department status sh...
Home -> Frequently asked questions -> General -> Departments

Export tickets to CSV

Here's a code example for API v3 on how to export tickets to CSV. 1. First, ...
Home -> Technical Support -> LiveAgent API -> REST API -> API v3 -> Examples

Can customers use WooCommerce to raise tickets in LiveAgent?

Customer context: Customer using WooCommerce and looking to integrate LiveAge...
Home -> Frequently asked questions -> General

Answer Delivery Status Indicator

In agents' answers, there is a delivery status indicator, located adjacent to...
Home -> Technical Support -> Features and functions -> Email accounts -> Emailing feature related topics

If I delete an incoming email account and create a new one, will the tickets to the old email be deleted?

Customer context: The customer wants to delete an old email account and creat...
Home -> Frequently asked questions -> General -> Emails

To solve button

To solve button is a feature that we recommend using if you want to make sure...
Home -> Technical Support -> Features and functions -> LiveAgent panel
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